A mediator is a neutral third party, generally a person who is not directly involved in the dispute or the substantive issues in question. This is a critical factor in conflict management and resolution, for it is the participation of an outsider that frequently provides parties with new perspectives on the issues dividing them and more effective processes to build problem-solving relationships.
The Labour Dispute & Mediation Centre
Alternative dispute resolution specialists
What is Mediation?
Mediation is generally defined as the process by which someone tries to end a disagreement by helping the two sides to talk about and agree on a solution.
The acceptable third party has no authoritative decision-making power but rather assists the involved parties to voluntarily reach a mutually acceptable settlement of the issues in dispute. In addition to addressing substantive issues, mediation may also establish or strengthen relationships of trust and respect between the parties or terminate relationships in a manner that minimises emotional cost and psychological harm. Below are the mediation services offered:
Mediation
Alternative Dispute Resolution Specialists