Alternative Dispute Resolution Specialists

What is Mediation?

Mediation is generally defined as the process by which someone tries to end a disagreement by helping the two sides to talk about and agree on a solution.

The acceptable third party has no authoritative decision-making power but rather assists the involved parties to voluntarily reach a mutually acceptable settlement of the issues in dispute. In addition to addressing substantive issues, mediation may also establish or strengthen relationships of trust and respect between the parties or terminate relationships in a manner that minimises emotional cost and psychological harm. Below are the mediation services offered:

Intervention implies entering into an ongoing system of relationships, to come between or among persons, groups, or objects to help them. It is important to realise that the system exists independently of the mediator. The assumption behind an outsider’s intervention is that a third party will be able to alter the power and social dynamics of an existing conflict relationship by influencing the beliefs or behaviours of individual parties, by providing knowledge or information, or by introducing a more effective negotiation process and thereby helping the disputants to settle contested issues.