The cultural background of the […] [participants] - primarily their ethnicity or gender - is seen as a factor in preferring certain processes over others, and setting particular goals - for example, community harmony or individual recognition and reward. - Julie Macfarlane

The normalization agreements realized between Israel, the UAE and Bahrain, through diplomatic mediation, can serve as a model for business leaders for the use of mediation not only in high conflict circumstances but also merely for exploiting the potential of relationships and upgrading of existing ties.

In the US, and in different ways in countries around the world, we are now facing five, and perhaps six significant crises, each with its own distinct set of conflicts:

There are many ways of understanding or defining conflict, each leading to a different set of techniques and approaches, and among them are these, reinforced by our experience of the pandemic:

The voice on the helpline message for the Bar Association of San Francisco’s (BASF) Conflict Intervention Service quaked with fear: “Please help me. I’m an elderly gay man with HIV. My roommate brings a stranger home every night.